In many cases, this phenomenon may occur because your device does not meet the system environments, or even if it does, it just barely meets them, or the communication and device are overloaded.
Let's check if your device meets the system requrements!
The system requirements for "Atelier Resleriana: Forgotten Alchemy and the Polar Night Liberator" are as follows:
iPhone XR, iPhone SE (2nd gen) or later models (iOS14 or later), iPad 3GB RAM or higher device (iPad OS14 or later)
Android 7.0 or later, 4GB RAM or higher device, (CPU: Snapdragon 835 or higher supported)
For an Android device, even if it meets the system requirement "Android 7.0 or later, 4GB RAM or higher", the performance may differ depending on models, such as some models have no problem with video playback on Youtube, but are not good at depicting and processing game graphics such as characters, effects.
Please keep this in mind if you are using a so-called "budget" smartphone.
*To confirm whether your device meets the requirement "CPU: Snapdragon 835 or higher", please refer to the specifications on the manufacturer's website and manual, or ask the manufacturer or retailer.
*Benchmark Results sites that compare CPU performance will also be helpful. However, these are external sites that we do not manage, and we will not be able to answer questions you may have regarding the information on those sites. Thank you for your understanding.
What to check when the phenomenon occurs.
① Is there enough free space (storage capacity)?
Low free space in storage requires extra memory and places a heavy load on the device. This results in a heavy load on the device and may cause various malfunctions, such as incorrect display of game screens.
Please make sure that there is enough free space on your device. We recommend using this opportunity to save or organize unnecessary data to the cloud.
*Free space can be confirmed in Settings of each device. (How to confirm it differs depending on device models).
*Please operate at your own risk when deleting other apps to increase free space.
② Change the communication environment
The issue may occur when the communication environment is unstable, such as when playing the game on the go. Please play it in a stable communication environment.
Changing the type of communication may also improve the situation in some cases. For example, if you are using a 4G, 5G, or LTE connection, try changing it to a Wi-Fi connection, or vice versa, to see if it helps.
③ Check if multiple other apps are running (including in the background).
Some apps may continue to run in the background even after their screens are closed, which may affect the game's operation. Please try completely closing all other apps by task-killing them and see if it makes any change.
④ Restart the app/device
Restart the app or your device to refresh them, and see if it makes any change.
If all of the above steps does not resolve the issue, please contact our customer support.
When you contact us, please mention that you have read this FAQ.