If you're encountering technical issues, consider trying these steps:
- Check the Known Issues article. It's quite possible that we've already spotted the problem and doing our best to fix it.
- Restart your device.
- Check for available game updates in the store you downloaded the game from.
- Check for available software updates for your device.
- Make sure your device meets the minimum system requirements for proper gaming — at least 1.5 GB of free memory.
- If your device is in Power Saving mode, turn it off and restart the game.
- There might be technical issues if your device has difficulty connecting to our servers. Some game modes like Seasonal Match require a strong and stable Wi-Fi connection to avoid any connection issues that might occur. Ensure that your Internet connection is strong, or that your network administrator is not preventing such connections.
- Delete the game and reinstall it. Don't worry: if your in-game profile is linked to iCloud, you won't lose your progress!